I am having the same problem, installing from a multi-license, Office 2007 Professional Plus, on a Windows XP computer. I have used the disk successfully for several other installs before. When I try to install I get the following message about halfway through the install: 'Setup cannot find ProPlus.ww ProPlsWW.cab. Browse to a valid installation source, and then click OK.' I looked on the disk and the file is there, I tried browsing directly to it, and I get the same pop-up, or 'invalid location.' It wont let me copy and paste the file to another folder. I made sure I have all XP updates installed.
I am out of ideas. Any help out there? I am having the same problem installing Office 2007 Enterprise from DVD.
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Several files are asked for with different names. I can move to another file by pointing to the root folder for the installation, but then another file is asked for. I've clicked over 200 times and still files can't be found, even though they'e been 'found' before and are on the DVD.
I've also copied from the DVD to HD and tried to install from there with exactly the same result. Internet searching shows that this problem has been reported several times over several months and nobody has found an answer which works for most users. I would hope that Microsoft will recognise this issue and find out what the problem is. It seems to me that it must be a simple bug whereby information which should be available to the computer - the installation folder - is not being located and stored properly. (Here is a link to a folder containing crude videos where 1. I have copied to HD and have to repeatedly click OK.
2. A renewed attempt to install from DVD has been made. Jim Brook wrote. Internet searching shows that this problem has been reported several times over several months and nobody has found an answer which works for most users. I would hope that Microsoft will recognise this issue and find out what the problem is.
It seems to me that it must be a simple bug whereby information which should be available to the computer - the installation folder - is not being located and stored properly. I agree that Microsoft should formally recognize that there is a real problem here. I have spent literally hours on Microsoft's site and other web sites looking for a solution. I have encountered many posts from several disgruntled folks who have tried everything that has been suggested, to no avail. I also have tried the many suggestions without any success. Is there anyone from Microsoft reading these posts who has the ability to suggest to the powers that be to acknowledge this issue, and come up with something more than a few 'Try this.what happens if you do this?Well, that worked for the last guy, how about this? No? Well try this.'
At the least, help us out here by giving an exhaustive list of what the possible reasons are why the setup program would deem invalid the actual installation CD (obvious reasons not withstanding), or some diagnostic that could tell us why setup thinks the file is missing when it's right there on the CD! (the same CD that can be used to install without any problems on another given PC). I spoke w/MS briefly. They informed me that my primary support is my technical department.
The install problem is present on many installs for them, some desktops and some laptops. They are awaiting a 'fix' for the problem. Of course, for $49.95 MS will be happy to work with me at my home via phone where the install problem is occuring.
I understand the fee, but this software is the latest and greatest version of Office that my employer purchased an initial multi-license to cover the first migration to 2007 and many are not utilizing simply becasue it won't install. The msi files are there but will not open/unpack/function. A bug fix needs to be available. I totally agree. It must be a bug. And as such it's not the territory of the technical department in an organisation. I worked in such a capacity for years and I've tried all the obvious things.
And if the tech dept could fix it we would have learned about it by somebody's post by now. Do I understand from your post that MS itself is experiencing the problem and that they are trying to find the solution? That would surely indicate that it's outside the realm of a straightforward issue.
A fee should not be charged to install standard software on computers that are nearly new, well spec'd, well-maintained, fully secure and install many other kinds of software without any trouble - this is a description of my computer and I'm sure of many of the others who've posted about this problem. Hi Guys, Most of the time that people experience an issue with the install where it prompts for the file it is related to cd read issue. Please try copying the entire contents of the disc to a folder on the HD somewhere (maybe desktop?) and run setup from there. There are two things to look for #1 does it copy the contents of the disc to the HD completely? If not there may be an issue with the disc or cd dvd drive. #2 After successfully copying the entire contents of the Cd to a folder on the HD and running setup does it complete or does it continue to prompt for a file? If it still prompts for a file, does it prompt for the same file or a different file?
Hi Mike, Several people who have had this problem have mentioned here or elsewhere that they have copied the contents to a hard drive as part of their attempts to resolve this issue - but found no improvement. This applied to me. What I have had to do was completely rebuild my Vista installation from scratch.
I took care to install Office 2007 first thing, after Vista had finished the fully updating process. The installation of Office from the original DVD (and DVD drive) then proceeded without a hitch. I maintain that there is a bug in the install process which prevents install under some conditions as yet unknown.
To add to the thread, I just experienced this. Brand new Vista w/SP1 install (no SP1 upgrade, but vista w/SP1), all updates, downloaded SW_CD_Office blahblah from microsoft from SA for Office Pro Plus 2007 (446MB download exe), extracted straight to HD. Extraction showed no errors. Went through install and pretty much checked everything ON (not default). Walked away, came back to 'Browse for Folder' dialog saying 'setup cannot find ProPlus.WW ProPlsWW.cab. Browse to a valid installation source, and then click OK.' When pointing to the ProPlus.WW folder, I would get 'invalid location'.
When pointing it to the folder I originally extracted the.exe to (the parent of ProPlus.WW folder), it would sit and wait for a couple minutes and then come back. I tried re-unzipping the.exe and then it said that the file was corrupt. So I'm re-downloading the whole 446MB again and will tray again. It's worth mentioning that I've run previous Office 2007 individual app installation setup.exe's on this computer, but never completed the install. I tried the 'individual app' version, thinking I'll just install word, outlook, excel and ppt because that's what I had extracted previously on the network -- yes, the first couple of runs of setup.exe ran from a network-based install, but I always canceled out of it before actually going through any of the product installs. Other stuff on this computer: - vmware server 1.0.4 w/xp instance w/office2007 installed - adobe reader 8 - nothing else We'll see how it goes with the re-download and I'll point it to the new extraction.
Else I'll have to abandon the plus and just go with professional or enterprise. -- time passes -- ok, I completed that and it worked. Don't ask me why. Specifically, I re-downloaded the entire.exe from MS with the same download manager, from the same computer on the same dock on the same network (within hours of each other within the same session), pointed the exe to extract to a different directory (office2007-2) from the original extraction (office2007) and it sat for another 10 minutes and then the green bar shot right and it said it was successfully installed. Makes me want to have been running regmon and filemon when it was failing to determine what setup was trying to read.
Darn, it installed so I can't find out. Further comment which may be helpful to people having this problem or to the programmers who are tracking down this problem (always hopeful that somebody in Microsoft would care enough to track this problem down!). I have just reinstalled my computer from scratch. First Vista then Vista updates then Office 2007 Enterprise from the DVD. The original problem recurred - the install reported numerous files missing. But then I realised that what I had thought was a clean install was not quite so.
I had not selected the reformat option but the option which installed into the original partition and put the old files into Windows.OLD. So reinstall Vista this time using the format option.
This time success in installing Office 2007 from the DVD. My guess is that the issue is something to do with permissions. But I must ask: Why isn't it possible for the error trapping in the install routine to accurately state the problem instead of spuriously stating that certain files can't be found? I had this problem when trying to instal Office on new laptop - with Vista. When I tried to unzip and extract the folder PROPLUS.WW to see what was in it, it said there were corrupted files. At this point I decided to instal Office 2000 for the time being. I then tried unzip on my old PC CD Rom and it unzipped fine.
Then I copied folder PROPLUS.WW to a memory stick using my old computer and CD ROM. I tried instal again. As I already had 2000 on the laptop I did an upgrade to 2007 and when instal said it couldn't find the folder I directed it to the memory stick and all went fine. So new DVD R/W could not read as well as old CD ROM.
Is this a clue? Alright, I found a fix that worked for me, but as internet abbreviations go, YMMV. I was dealing with a machine that previously had 03 with a recent 07 migration (1 of 4,600 computers). One machine was giving this exact error.
I tried installing from our share, copying the install and running it locally, replacing the cab file with another, all with no luck. Just now I went into the registry and removed the 11.0 folder under local machine/software/Microsoft/Office/ and tried another manual install and it went without a hitch.
If you guys have access to the registry and are willing to try this and report back, it might help out a lot of people, as answers on a fix for this are slim to none on the net. I had given up, already backed up the user's data, and was getting ready to re-image the machine and thought I'd give this one last go. I had the same problem, installing from a multi-license, Office 2007 Professional Plus, on a Windows XP machine. During the install, the following message would pop up about halfway through the install: 'Setup cannot find ProPlus.ww ProPlsWW.cab. Browse to a valid installation source, and then click OK.'
So, I decided to use nork's suggestion. Go to Start, click on Run, type in regedit and edited the registry - i.e., delete the 11.0 folder under local machine/software/Microsoft/Office/ Reboot the machine, and then install Office. Worked like a charm. I tried the registry fix in this posting.
I have had this issue just on specific machines. I don't believe for a moment that my CD is bad. I can install it on other systems with no issue.
It keeps looking for the ProPlus cab file (as everyone knows). Now my next move is to clear the MSOCACHE directory from the root of the C: drive. The PC had Office 2003 on it.
Like most of them. Some PC's fail to install this and it's always the same CAB file issue. I'm thinking it's deeper in the registry. Anyone have any more ideas for this one? Well there was no MSOCache directory on the affected PC. I did notice that under Program Files there is a folder called Microsoft Frontpage.
I cannot delete it. It says the folder BIN is in use by another person or application. I have a valid copy of MS Office 2007 Pro Plus. The CD is not dirty or bad. I see some earlier posts blaming the media that the information is on.I don't think that's the issue. If I had to guess???
It's a registry setting. I have looked all over the Internet for an answer. I don't see one yet. Nandu Nayar wrote: I had the same problem, installing from a multi-license, Office 2007 Professional Plus, on a Windows XP machine. During the install, the following message would pop up about halfway through the install: 'Setup cannot find ProPlus. The Devotion Of Suspect X Epub Download Site. ww ProPlsWW.cab.
Browse to a valid installation source, and then click OK.' So, I decided to use nork's suggestion. Go to Start, click on Run, type in regedit and edited the registry - i.e., delete the 11.0 folder under local machine/software/Microsoft/Office/ Reboot the machine, and then install Office. Worked like a charm. One thing I will note here (that nobody else seems to have owned up to) that this is the second time I am installing on this machine.
The first time I tired the install, it canceled for some reason (perhaps one of my keystrokes got placed on the installer and it hit the cancel button. I have no idea, but it's a possibility). The Office Install window came back with 'Installation has been canceled.'
So I'm guessing that is what happened. What I do know is that I didn't cancel it on purpose and wasn't even aware of the cancel until I saw that message. I'm about to try the fixes above, and will report back with the results. After spending several hours over several days including 4 hours on the phone with MS, I finally was successful installing Office Pro 2007.
I tried every solution I found on the boards except reformatting. Tried copying install disc to HD and mounting to virtual drive. Tried Deleting registry keys, no luck.
Tried everything. Finally I found some torrents and after a few tries I found one that worked.
ISO files didn't work but this torrent actually was the install files. I used my legit product key and it worked. Having the same problem as everyone else here. Started to install office 2007 at 11am. It is now 9:30 and I am very upset!!
Started at the very top of this page and still can't get it to install. I've tried every step of every solution posted here.
I even did the download of the trial version and guess what. I've got the trial version, but the dirty b--tards found the loop hole that fixed their screwup and the product key from the box will not activate the program!
I am fed up with Microsoft!! I wish I could get away with producing defective products then tell people there is no problem with them, then charge an arm and a leg to tell them that! I am out of ideas, and this has stumped every computer genius I know. THank you Microsoft! I love your $400 paper weights!
Alright, I found a fix that worked for me, but as internet abbreviations go, YMMV. I was dealing with a machine that previously had 03 with a recent 07 migration (1 of 4,600 computers). One machine was giving this exact error. I tried installing from our share, copying the install and running it locally, replacing the cab file with another, all with no luck.
Just now I went into the registry and removed the 11.0 folder under local machine/software/Microsoft/Office/ and tried another manual install and it went without a hitch. If you guys have access to the registry and are willing to try this and report back, it might help out a lot of people, as answers on a fix for this are slim to none on the net. I had given up, already backed up the user's data, and was getting ready to re-image the machine and thought I'd give this one last go. Fabulous solution. Delete both the 11 and 12 folders. Why do we need Microsoft tech? They are not being very helpful.
Alright, I found a fix that worked for me, but as internet abbreviations go, YMMV. I was dealing with a machine that previously had 03 with a recent 07 migration (1 of 4,600 computers).
One machine was giving this exact error. I tried installing from our share, copying the install and running it locally, replacing the cab file with another, all with no luck. Just now I went into the registry and removed the 11.0 folder under local machine/software/Microsoft/Office/ and tried another manual install and it went without a hitch. If you guys have access to the registry and are willing to try this and report back, it might help out a lot of people, as answers on a fix for this are slim to none on the net. I had given up, already backed up the user's data, and was getting ready to re-image the machine and thought I'd give this one last go. Problem not while reading from installation source.
Problem when trying to install after removing previous version or reinstalling same version. Took the backup of the above registry key.
Deleted the whole office key itself instead of 11 or 12 or 14. Worked like a charm!! Thanks a lot!!:) Computer is a box with magic called software.
Office 2007 Professional Plus (English) + Danish Language Pack -------------------------------------------------------------- Microsoft Office version 2007, Professional Plus edition.